When can I expect the delivery of my order?
BE takes up to 2 business days to process an order and product is delivered within the standard delivery time of 5 to 7 days, once the order is successfully placed on our website and the confirmation message regarding the same has been received by the customer.
How do I know my order has been handled?
Customers will receive an update regarding the order either through an email on the registered email id or a message on the registered mobile number as soon as the order is handled.
Payment has been deducted from my account but no update regarding the order has been received, what should I do?
In such a case you do not need to worry and simply send a screenshot of the payment that has been successfully made and mail it to info@be-online.in after which our support team shall get in touch within 24hrs.
How can I track my order?
Once the order is dispatched, a shipping confirmation message along with the tracking id is sent on the registered email id and phone number of the customers, the same tracking id can be used to track the order.
Is my personal information shared with BE safe?
BE takes pride in keeping the personal information of all its customers strictly confidential and is used only by BE for the purpose of understanding the preferences of its customers better.
What are the payment options available?
BE provides different payment options such as cash on delivery, debit/credit card payment, net banking and payment through wallets and UPI such as Paytm, Phonepe, Google pay for its customers, payment method can be selected as per the convenience of the customer.
How do I cancel my order?
If a customer wishes to cancel an order, an email regarding the same must be sent to info@be-online.in within 5 hours of placing the order.
When will I receive my refund against my cancel order?
Refund against a canceled order shall be processed within 3-5 working days from the date of cancellation.
What is the return process?
BE takes full responsibility of replacing or repairing the products at no additional cost provided the product damage or replacement lies within its replacement and return policy.
How do I claim a warranty?
A customer can claim warranty by registering the product with BE within 10 days of purchase and further can contact us on +917869609629/ info@be-online.in regarding any query.
How long is the warranty period for a product?
BE provides 3 or 6 months' warranty on all its products. This warranty can be extended by 2 months on leaving a review of the product purchased from online sites.
How do I register a complaint on the website?
To register a complaint regarding a product or any other issue on the website, the customer can mail us at info@be-online.in or contact us at +917869609629, where the team will try to resolve the issue within 24hrs.